• Able to speak and write in Korean and English Language
• Reports to the Korean General Manager
• Interprets conversation during meetings
• Facilitates communication for people with limited Korean and/or English proficiency
• Translates documents from Korean to Filipino Language vice versa

Job Description

-          Managing social media reach, presence and engagement across the keys platforms

-          Managing various post and sharing them to the right audience or community

-          Developing strategies to help the company to acquire more followers and generate more quality traffic

-          Develop a brand enhancement and awareness marketing strategies

-          Identify and create a communication strategy for target customers via social media/online

-          Define measurable goals and objectives/KPIs

-          Create a unique marketing materials for social media and online channels

-          Implement social media & online marketing strategies

-          Optimize and maximize social platforms for advertising

-          Manage SEO Strategies and track performance and page ranking

-          Manage PR Strategies

-          Measure and optimize lead conversions from all marketing channels

-          Ensure all social media platforms are welcoming, friendly and engaging through responses in threads or posts or any platforms where thoughts can be shares

-          Gain excellent product knowledge to address questions on social media/web

-          Develop and effective schedule update and posting on all social media platforms

-          Manage efforts in building online reviews and reputation

-          Analyze and report campaign performance

-          Reports observations, opportunities and identify action plans for improvement

-          Analyze metrics and strategy as needed

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JOB DESCRIPTION

·         Resolve customer concerns via email

·         Assist with placements of orders, refund, exchanges or delivery of products.

·         Develop strong customer relationship and will be responsible to resolve queries of the customers through email within the assigned TAT

·         Build customer relationship as part of the sales process

·         Manage and take ownership of the resolution process for all customer related issues

·         Inform member of current promotions and new or updated products

·         Ensure active and appropriate engagement on the continues improvement opportunities

·         Maintain up to date knowledge and assimilates quickly to new promotional offers and programs

 

REQUIREMENTS

·         At least 1-2 years of customer service experience via email

·         Effective reading and writing English communication skills

·         Excellent communication, analytical, listening and organizational skills

·         Excellent customer service skills and great enthusiasm for helping customers

·         Must be able to prioritize and complete all duty requirements

·         Must be energetic self-starter with ability to work independently

·         Excellent time management skills, Attention to detail and ability to multitask

·         Detailed oriented and customer focused

·         Internet savvy and knowledgeable of MS office applications

·         Previous customer service experience is a plus

·         Willing to work in a shifting schedule

·         Applicant must be willing to work in MAKATI

·        

RESPONSIBILITIES

- Maintain after sales excellent customer service

- Conducts inbound and outbound calls for new and existing customers

- Reports issues raised by the customers

- Answer customers inquiries

- Will closely work with the operations

- Adheres to processes, meeting required, work standards, targets and objectives

Qualifications and Skills

- Candidate must possess at least a High School Diploma, Vocational Diploma/Short Course Certificate, Bachelor's/College Degree, any field

- Should have at least 1 year working experience in a BPO Company

- Excellent communication Skills in both written and verbal English

- Should be self driven and can work with minimal supervision

- Amenable to work at night

- Willing to work in Makati

- Should be able to start immediately

Benefits

* Basic salary - 18,000 - 23,000

* Allowances

* Attendance Incentive - 3,000

* HMO on regularization

* 15% night differential

Qualifications and Skills

• Candidates Must possess a Bachelor's/College Degree in any field

• Should have at least 1-3 years working experience in handling reports or in the related field for this position

• Must have strong Microsoft Word, PowerPoint and Excel Skills

• Ability to present complex information to various levels of organization

• Must have the ability to gather and organize large quantities of data and provide accurate analysis

• Excellent communication Skills in both written and verbal English

• Should be self-driven and can work with minimal supervision

• Amenable to work in Makati and on shifting schedule

• Should be able to start immediately

• 5 Full time position is Available

Responsibilities and Duties

• Provide all regular reporting to operations teams

• Responsible for client reporting, internal reporting and analysis of the reports.

• Maintain detailed reporting and documentation

• Produce ad hoc reports and trending data

• Communicate with and take directions from operation manager and team lead

• Maintain existing reports as well as monthly and yearly reports

• Reconcile each database and resolve discrepancies

• Communicate and coordinate the distribution of reports to customers

• Preparation of various operation reports

Benefits

• Basic Salary - 17k - 20k
• Transpo, Laundry, Food Allowance
• Attendance Incentive up to 3,000 (Monthly)
• 15% Night Differential
• Free food every payday

Qualifications:

• Candidate must possess at least a Vocational or Bachelor’s/ College degree, any field.
• Candidate must be fluent in reading, writing and speaking Thai and English
• At least 1 year(s) of working experience in the related field is an advantage
• Fresh Graduates are welcome to apply
• Applicants must be willing to work in Makati City, Philippines

Responsibilities:

• Responsible in performing translation of Documents and Website content from Thai to English (and vice versa)
• Translate and answer emails, other communications and technical documents from/to Thai and English.
• To write emails, letters, and other documents in Thai or English based on instructions or drafts.

Due to urgency, applicants are requested to apply personally from Monday - Friday, from 8:00 AM to 2:00 PM at:

THE HUMAN RESOURCES DEPARTMENT

Tencentech, Inc. 15th Floor Tower 1 The Enterprise Center Ayala Avenue corner Paseo de Roxas, Makati City Contact details: 328-3333 / 0917-777-0111

or send your updated resume at recruitment@tencentech.com or recruitment@goldridgewebdesign.com

What are you waiting for? APPLY NOW!

Job Type: FULL TIME

Job Location: MAKATI CITY