Email Specialist (1 - 2 years)

BPO
Job Category (Customer Service) - Full-time
Job Location Makati, Metro Manila, Philippines
Job Salary₱ 18,000

Job posted on: 2019-07-28 (5 years ago)

Job Description

JOB DESCRIPTION

·         Resolve customer concerns via email

·         Assist with placements of orders, refund, exchanges or delivery of products.

·         Develop strong customer relationship and will be responsible to resolve queries of the customers through email within the assigned TAT

·         Build customer relationship as part of the sales process

·         Manage and take ownership of the resolution process for all customer related issues

·         Inform member of current promotions and new or updated products

·         Ensure active and appropriate engagement on the continues improvement opportunities

·         Maintain up to date knowledge and assimilates quickly to new promotional offers and programs

 

REQUIREMENTS

·         At least 1-2 years of customer service experience via email

·         Effective reading and writing English communication skills

·         Excellent communication, analytical, listening and organizational skills

·         Excellent customer service skills and great enthusiasm for helping customers

·         Must be able to prioritize and complete all duty requirements

·         Must be energetic self-starter with ability to work independently

·         Excellent time management skills, Attention to detail and ability to multitask

·         Detailed oriented and customer focused

·         Internet savvy and knowledgeable of MS office applications

·         Previous customer service experience is a plus

·         Willing to work in a shifting schedule

·         Applicant must be willing to work in MAKATI

·        

Job Qualifications

About BPO

Medkismet is a Philippine-based outsourcing company that provides marketing solutions for businesses involved in the manufacture and distribution of various products in the United States. Within its first two years of existence Medkismet has evolved from a small venture in the United States to branching out an office in the Philippines, dedicated in addressing the marketing requirements of numerous clients.

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