Customer Service | Tagalog Account | Dayshift
Transec BPO Solutions, Inc.
(Customer Service) - Full-time
One Corporate Center, Meralco Ave, San Antonio, Pasig, Metro Manila, Philippines
HiddenJob posted on: 2020-02-28 (4 years ago)
Job Description
WHY APPLY WITH US?
- Represent one of the top leading brands in PH
- Day shift & local account
- Fixed work schedule
- Great working environment with tight-knit team
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ESSENTIAL JOB FUNCTIONS
- Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow ups, etc.
- Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
- Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
- Coordinate with several branches and departments to resolve customer concerns and/or requests.
- Ensure pending concerns are attended to in a timely manner.
Job Qualifications
SKILLS & QUALIFICATIONS
- Must have undergone at least 2nd year of college level.
- Must have at least 6 months experience in customer service.
- Basic knowledge in using Microsoft Word and Excel.
- Good communication skills, both written and oral for both English and Filipino.
About Transec BPO Solutions, Inc.
Transec is a business process outsourcing company headquartered in the business district of Ortigas, Metro Manila. We specialize on high value small to medium sized businesses, both local and international. Our growing company has been lucky enough to work with a variety of clients through our outsourcing solutions in customer service, technical support, data entry and processing, quality assurance, and more back office functions.
Our strategies, talent workforce and company culture are nothing but flexible and agile. Having a core team with decades of combined experience in both the Philippine talent market and western business practices, we’ve become a seamless extension of many forward-thinking organizations.
Why Join Us?
At Transec, finding great people, simplifying processes and maximizing performance are some of the things we strive hard for. We rely on every member of our team to live by our corporate culture of integrity, results-driven, endless learning, innovation, and true teamwork.
We have been fortunate enough to partner with a variety of industries providing our outsourcing services in customer service, technical support, data entry and processing, quality assurance, administrative support, graphic design, and more back office functions.
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⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
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LOWONGAN KERJA BERLAKU SELAMA MASIH TAYANG !!
