Customer Service Rep • Local Account • Open to Fresh Grads (0 - 1 years)
Transec BPO Solutions, Inc.
(Customer Service) - Full-time
Pasig
HiddenJob posted on: 2024-01-30 (3 months ago)
Job Description
WHY JOIN OUR TRANSEC TEAM?
- HMO with dependent & life insurance
- Fun & engaging company-sponsored events
- Great working environment with a tight-knit team
*NOTE: This is for a local account.*
JOB OBJECTIVE
To provide leadership, coaching, support, and guidance to a team of Customer Service Associates in exceeding performance metrics.
ESSENTIAL JOB FUNCTIONS
- Manage team performance by listening to recordings, utilizing the QA scorecard, providing coaching and feedback, counselling and mentoring, and delegating tasks whenever necessary.
- Communicate to the team any new requirements, changes and/or updates regarding the account or company-related information.
- Manage workforce to meet the productivity goals and ensure the team's excellence.
- Supervise the team’s overall attendance and behavior to ensure compliance with our Employee Code of Conduct.
- Responsible for handling complaints and taking escalation calls to resolve customer concerns.
- Create and submit reports to the client.
- Train and conduct certification exams of new Customer Service Associates through the use of training materials provided.
Job Qualifications
SKILLS & QUALIFICATIONS
- Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
- At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service.
- Superior customer service.
- Analytical ability to decipher statistics and translate to reports.
- High level of interpersonal, organizational, coaching & multi-tasking skills.
- High reliability & accountability.
- Good communication skills, both written and oral for both English and Filipino.
About Transec BPO Solutions, Inc.
Transec is a business process outsourcing company headquartered in the business district of Ortigas, Metro Manila. We specialize on high value small to medium sized businesses, both local and international. Our growing company has been lucky enough to work with a variety of clients through our outsourcing solutions in customer service, technical support, data entry and processing, quality assurance, and more back office functions.
Our strategies, talent workforce and company culture are nothing but flexible and agile. Having a core team with decades of combined experience in both the Philippine talent market and western business practices, we’ve become a seamless extension of many forward-thinking organizations.
Why Join Us?
At Transec, finding great people, simplifying processes and maximizing performance are some of the things we strive hard for. We rely on every member of our team to live by our corporate culture of integrity, results-driven, endless learning, innovation, and true teamwork.
We have been fortunate enough to partner with a variety of industries providing our outsourcing services in customer service, technical support, data entry and processing, quality assurance, administrative support, graphic design, and more back office functions.
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Staff Administrasi PLN Jambi (1 - 2 years)
PLN.PERSERO 2022 ₱ 3Jambi Customer ServiceBerikut ini perusahaan BUMN PT PLN sedang membuka Lowongan Kerja dengan beberapa informasi persyaratan lowongan kerja, berikut posisi lowongan dan persyaratannya sebagai berikut :
Lowongan untuk :
Manager Servise
Kepala Produksi
Staff Administrasi
Sekretaris
Supervisior
Customer Service
Mesin
Industri
Kimia / Teknik Lingkungan
Manajemen Bisnis / Niaga
Keuangan
Akuntasi
Komunikasi
Persyaratan :
Pria/Wanita, Usia Minimun 18 tahun dan Maksimun 45 Tahun
Pria, pengalaman minimal 1 tahun (1,4,5)
Pendidikan SMK,DI,D2 D3,D4, S1, S2, S3 semua jurusan (1,4,5)
Bersedia ditempatkan di wilayah kerja PT.PLN (Persero)
Kelengakapan berkas lamaran :
Surat lamaran dan Daftar Riwayat Hidup
Foto Copy ijazah dan transkrip
Fotokopi KTP
Pasphoto ukuran 4 x 6 cm
HP/Tlpn
Kirim lamaran dan CV lengkap via e-mail ke : karir-pln@consultant. com
karir-pln(at)consultant.com
CATATAN :
Bagi calon karyawan yang memenuhi persyaratan akan di komfirmasikan dari perusahaan melalui sms / via Email.
