Responsibilities:

• Liaise between customer service representatives and Customer Service Officer.
• Facilitate requirements for customer complaints/incident follow-through and resolution.
• Compile reports on customer feedback and monitor data on usage of customer service facilities.
• Facilitating and updating all on-ground requirements of customer service facilities.
• Assist in monitoring customer service products, such as but not limited to membership / loyalty cards.
• Supervise customer service representative deployment during events and promotions.
• Day-to-day clerical work preparing contracts, processing of billings, and procuring supplies.

Requirements:

• Candidate must possess at least a Bachelor's/College Degree in Psychology, Communications, Marketing, or equivalent.
• Fresh graduates are welcome to apply but one (1) year work experience in customer service function is preferred.
• Confident but with pleasing personality, able to interact with different type of personalities.

Internal Business Process, Marketing and eCommerce Project Initiative

Responsible to design new IT solutions, modify, enhance or adapt existing systems and integrate new features or improvements, all with the aim of improving business efficiency and productivity based on the requirements provided by Business.

Help Account Manager on the following:

* examine existing IT systems and business models;

* analyse systems requirements;

* implement, configure and test feasible solutions.

The Project Manager performs a wide range of duties including some or all of the following:

Plan the project

•Define the scope of the project in collaboration with senior management

•Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project

•Determine the resources (time, money, equipment, etc) required to complete the project

•Develop a schedule for project completion that effectively allocates the resources to the activities •Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required

•Determine the objectives and measures upon which the project will be evaluated at its completion Implement the project

• Execute the project according to the project plan

• Develop forms and records to document project activities

• Set up files to ensure that all project information is appropriately documented and secured

• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project

•Establish a communication schedule to update account managers/associate including appropriate staff in the organization on the progress of the project

•Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards Evaluate the project

•Ensure that the project deliverables are on time, within budget and at the required level of quality •Evaluate the outcomes of the project as established during the planning phase

The Project Manager should demonstrate competence in some or all of the following:

•Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.

•Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.

•Creativity/Innovation: Develop new and unique ways to improve development process and to create new opportunities.

•Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness.

•Lead: Positively influence others to achieve results that are in the best interest of the organization.

•Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization

•Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.

•Plan: Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.

•Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem. Skills Requirements: Computer Science Graduate Must have a high level of technical expertise and clear insights into current business practices.

* Technical Management, Technical Understanding, Analyzing Information , Informing Others, Problem Solving, Coordination, Strategic Planning, Quality Management

Job description:

Mastery of declarative development such as creation of fields and objects, security updates such as profiles and permission sets, and business logic such as workflow rules, process builder, and validation rules

Mastery of programmatic development including Apex, Visualforce, and creating and scheduling batch jobs

Proven experience in developing lightning components

Understanding of integration with SOAP and REST APIs and when to use each

Working understanding of agile principles and scrum methodology

Familiarity with Salesforce continuous integration and leveraging automated release management tools such as AutoRabit, ANT, or Jenkins.

Experience developing in the Service Cloud with mastery of cases, knowledge management, entitlement management, case assignment rules, and the service cloud

Nice to Have:

• Salesforce Certifications such as : Certified Admin, Advanced Admin, Developer, Advanced Developer, Service Cloud Consultant
• Provide Service Delivery consultation and recommendations. Research & develop best in class service solutions. Attend training courses, cross-team knowledge sharing session and participate in HR Service Cloud user groups
• Design, test, document, and deploy Salesforce solutions
• Provide end-user support & administration: process access requests, resolve access issues, role, queue assignments, email notifications, plug-ins, reporting and dashboards. Assist with security review audits and update business SLAs.
• Develop training materials and deliver training to the service centers and other stakeholders.
• Review and understand Salesforce release management and make recommendations to implement new solutions.
• Participate in the Salesforce Operating & Governance Committee meetings: help prioritize future work, share information, collaborate and provide thought leadership.
• Communicate daily with stakeholders globally regarding business and technical issues internally and externally to The Coca-Cola Company.
• Review complex business processes, make recommendations to solve and implement solutions across all HR processes globally. Analyze employee and manager usability to make enhancements to the Salesforce platform.
• Make decisions on technical platform enhancements that may impact business service delivery or the employee/manager experience.
• Make decisions on new Salesforce functionality to implement. Which may include expanding vendor relationships, integration partners, or adding a new vendor.
• Partner with GBS HR to understand current process and technology and identify areas of opportunity. Develop innovative solutions to improve internal operations, employees and manager experiences.
• Support special projects as required.