As an Employee Relations Specialist, you are expected to be an empathetic individual with great interpersonal skills; who is able to build relationships with all levels of employees. You are expected to possess excellent problem solving and analytical skills along with good judgment, in order to resolve conflicts. Employee Relations Specialists can be trusted by both employee and employer to work as a liaison, who finds solutions to their problems.  This is accomplished while maintaining important confidential information and meeting organizational objectives.
 
The role will apply the performance management practices for the location in light of the local culture, the legal landscape, and the global philosophies set by Global Employee Relations team. This role will handle routine ER cases involving policy violations and performance concerns. In addition to reactive work through Employee Relations, the ER Specialist is expected to proactively identify trends with possible solutions, training opportunities, and proactively identify compliance gaps. The ER Specialist will conduct organizational surveys, responding to employee feedback and developing action plans.
 
 
Key Responsibilities/Duties:
 
- Build strong relationships with the local employee and manager base to be seen as a trusted, neutral advisor
- Work to maximize engagement, performance, retention and attendance of staff
- Conducting investigations related to employee concerns, interpersonal dynamics and disciplinary matters.
- Provide advice, counseling and guidance to all staff on company policies and procedures
- Counsel employees regarding work, family, or personal problems that may affect performance
- Communicate confidently and appropriately to build working relationships
- Managing the Employee – Employer Relationship by acting as a liaison between employer and employee. This involves receiving and effectively handling employee queries/complaints, and when required, escalating to the relevant stakeholders towards resolution
- Has strong knowledge of local legal landscape and can advise on compliance gaps and future policy needs
- Handle day to day employee relations from coaching managers on difficult employee conversations to performance management to dismissals
- Writing reports regarding the investigations and make recommendations based on company policy
- Analyzing, developing and reviewing company policies and procedures; responding to employee violations of policy and generally helping to resolve conflict in the workplace
- Coordinating and facilitating grievance procedures
- Off boarding – conducting exit interviews and facilitating the termination process
- Reviewing and responding to all requests for extended leave for all employees to determine compliance with laws, policies and procedures
- Provides HR Policy guidance and interpretation
- Creating periodic HR metric reports related to attrition and providing trend analysis
- Performing other assigned tasks or related work as required and as assigned by the Snr. HR Advisor and/or HR Site Manager
  
Experience & Qualification:
 
- 3-5 years of HR experience, preferably in Employee Relations or HR Partnerships
- Working knowledge of employment laws
- Strong knowledge of human behavior and performance, mental processes, and the assessment of behavioral and affective disorders  
- Excellent interpersonal and professional skills
- High skill in communication and responses to inquiries and complaints
- Flexibility to interact with employees at all levels
- Able to construct and analyze reports and collect data
- Organizational development background for at least a year
- Call center operations and end-to-end recruiting experience 
- Knowledge of coaching methods, practices and procedures
- Action orientation and comfort with very fast pace and rapid change