Customer Support Representative

Kooapps Philippines Corporation
Job Category (Customer Service) - Full-time
Job Location Makati City
Job SalaryHidden

Job posted on: 2024-03-01 (a month ago)

Job Description

Responsibilities: 

  • Provide timely, quality and accurate chat and e-mail support to new and existing users daily 
  • Manage user reviews on Play Store and App Store 
  • Effectively escalate and resolve user issues to development team 
  • Assist in brand marketing by strengthening our existing online communities 
  • Gather and analyze market data, customer research and product sales 
  • Represent the company, as needed, in events to strengthen offline presence 
  • Review new mobile game and digital marketing trends 


Job Qualifications

  • Bachelor’s Degree 
  • Excellent verbal and written communication skills and good command of English and Filipino 
  • Proficient in MS Office, Google Suite and other related software 
  • Background in Brand Marketing and Digital Arts is a plus 
  • High sense of responsibility, detail-oriented and a good team player 
  • Outgoing, personable and aggressive personality 
  • Willing to work onsite in Makati City 
  • Willing to work Monday to Saturday 
  • Fresh graduates/Entry level applicants are accepted 

About Kooapps Philippines Corporation

Our Dream


  • Build the first global Filipino gaming brand, one the entire country will be proud of
  • Work smarter and more effectively than any other company, so that we can learn more and ship faster
  • Make games we are proud to show our family and friends


Kooapps Philippines Corporation is at the forefront of the Philippines game development industry. Since 2008, Kooapps has launched over 50 titles – including its award-winning games Snake.io and Pictoword – that have amassed more than 250 million downloads in aggregate.

Why Join Us?

When we see millions of people playing our games every day, it is a constant reminder of the impact we have on the world. Join us and be part of our success!

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